Warranty Policy
This document sets forth the warranty policy between the Manufacturer (referred as we or TMS Lite
Sdn bhd) and you ('Purchaser') who purchase the products. This warranty policy is subject to the
provisions as set forth herein and is subject to the terms and conditions as stated in this warranty
policy.
Every products manufactured are thoroughly checked and tested before shipment. We guarantee our
products to be free of manufacturer defects, including anything required in the assembly process and
the materials. If a defect develops during warranty period, we encourage you to return the complete
product to the manufacturer or the distributor you purchased from. We will inspect the unit, and if a
defect is found, it's shall be the manufacturer's option, to either repair or replace the product at no
additional cost based on the warranty term stated below.
Warranty Product:
"Product" in this policy refer to all lighting manufactured by TMS Lite only.
Other range of warranty (accessories & controller), please contact warranty@tms-lite.com for further
information before purchase.
Warranty Period:
TMS Lite products are covered under limited warranty. If you purchase the products from distributors,
please check the warranty details and period from the distributor where the products are purchased
from.
Products with limited warranty:
Standard Lighting : 3 years
Customize Lighting : 1 year with condition-refer to warranty team
UR/IR Lighting : 1 year
Commencement of Warranty
To qualify for the 3 years warranty, the product must be registered. If the product is not registered,
the warranty reverts to 1 year.
Commencement date will be based on the date of registration (between the period of 3 months of
manufacturer shipping date) in the warranty webpage.
All Products warranty to be register at: https://onlineapps.tms-lite.com/#/external/warranty
(if products are registered after the 3 months of manufacturer shipping date, the warranty will
automatically start, based on the manufacturing date stated at the lighting tag.)
Warranty Term
TMS Lite will only replace the product (1 to 1 replacement) or repair the products Free of Charge:
-
If the product fails to function under the use of our specified condition in accordance with the
instruction guide and other written cautions.
-
If the products (except UV, IR, Customization Products) radiant quantity * decreases up to 50%
or less of its initial radiant quantity under the use of our specified condition in accordance
with the instruction guide and other written cautions
Chargeable Fees
TMS Lite will only charge repair fees under the following conditions:
-
If the product has been subjected to inappropriate usage, unauthorized repairs, or
modification from its original design.
-
If the product has been damaged from impacts due to inappropriate handling.
-
If damage to the products result from external causes including accidents, fire, pollution, riots,
communication failures, earthquakes, thunderstorms, wind and flood damage, or any other
act of providence, or from any extraordinary conditions such as electrical surges, water
leakage, condensation, or the use of the chemicals.
-
If the damages results are due to inappropriate connection to any power supply or to any
equipment which the manufacturer do not supply or do not specify for use.
Shipping Fees
Shipping fees of the "products to be fixed" will be borne by purchaser, Shipping fees (excluding taxes
& expedite shipping fees) for the "fixed products" will be borne by manufacturer.
Liability
TMS Lite shall not be held liable for any liability or damages (including damage of equipment, bodily
injury, loss of opportunities, loss of profits, any other damages resulting from force majeure event,
failure, delayed on delivery or non-delivery and etc) causes by the products or its defects.
Extended Warranty Period
Warranty may be extended at a nominal fee. Please contact warranty team for more information.
Warranty Claim
All warranty claim must be applied online through the warranty claim website. Claim from other
channels will not be entertained.
Claim at: https://onlineapps.tms-lite.com/#/external/warrantyclaim
Warranty Claim Lead Time
Warranty claim lead time exclude processing timing such as claim investigation period, shipment
period for products return and delivery:
- Standard Lighting: 5 working days
- Standard Customize Lighting: 10 working days
- Fully Customize Lighting: 20 working days
Note*
The radiant quantity refers to the wattage of physical energy radiated from a led. It refers to the
radiation luminosity of the led measured under conditions specified by the manufacturer or the
radiation illumination of the led under specified irradiation conditions. We specify the radiant quantity
for each led light because the measurement and irradiation conditions vary from the form, the
application and the irradiation wavelength.